UC Merced Librarians and Staff have expertise with RefWorks! Whether you have a specific question about RefWorks or just want help getting started, feel free to email or schedule an appointment with any of the librarians on this page:
| Name | Appointment Scheduling Link | |
|---|---|---|
| Joe Ameen | sameen@ucmerced.edu | https://libcal.ucmerced.edu/appointment/30453 |
| Olivia Olivares | oolivares@ucmerced.edu | https://libcal.ucmerced.edu/appointment/64965 |
For RefWorks technical support, contact ExLibris/ProQuest.
Phone: 1-800-521-0600 (ProQuest) | 1-800-889-3358
Case Submission: Visit https://supportcase.exlibrisgroup.com/s/refworks and complete the form. You can attach screenshots immediately after the submission. You will receive an email confirmation of your submission SupportPortal@exlibrisgroup.com.
Chat: Visit https://supportcase.exlibrisgroup.com/s/refworks and look for the "Chat with an Agent" tab.
Email: support@refworks.com
RefWorks has made available a series of video tutorials on aspects of using Refworks. The main page is available here: https://www.youtube.com/@refworks649 . Some of these tutorials include:
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