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RefWorks - Citation Management Software

RefWorks Assistance & Tutorials

For RefWorks technical support, contact ExLibris/ProQuest.

Phone: 1-800-521-0600 (ProQuest) | 1-800-889-3358

  • Currently, you will proceed through a phone tree.
  • #3 & #7 (current phone tree settings as of 29 May 2020)

Case Submission: Visit https://supportcase.exlibrisgroup.com/s/refworks and complete the form.  You can attach screenshots immediately after the submission.  You will receive an email confirmation of your submission SupportPortal@exlibrisgroup.com.

Chat: Visit https://supportcase.exlibrisgroup.com/s/refworks and look for the "Chat with an Agent" tab.

Email: support@refworks.com

Find the Right Writing Tool Plug-In

  • details on selecting Reference Citation Manager (RCM) or Write-N-Cite depending on your operating system and version of Word