For RefWorks technical support, contact ExLibris/ProQuest.
Phone: 1-800-521-0600 (ProQuest) | 1-800-889-3358
- Currently, you will proceed through a phone tree.
- #3 & #7 (current phone tree settings as of 29 May 2020)
Case Submission: Visit https://supportcase.exlibrisgroup.com/s/refworks and complete the form. You can attach screenshots immediately after the submission. You will receive an email confirmation of your submission SupportPortal@exlibrisgroup.com.
Chat: Visit https://supportcase.exlibrisgroup.com/s/refworks and look for the "Chat with an Agent" tab.
Email: support@refworks.com
