Credo Reference - Known Issue with Chrome Browsers
Chrome and Chrome-based Browsers
For the Chrome browser and other Chromium browsers (i.e., Arc, MS Edge for Mac, MS Edge on a PC), you will need to change your DNS settings to be able to use Credo Reference when connecting from off-campus using the VPN.
Follow these steps:
Select Settings... in the Chrome menu (from your toolbar)
Select Privacy and security from the Settings page
Choose Security in the page that opens
Scroll to “Use secure DNS” (currently it may show as “With your current service provider”)
Change this to With 'Google (Public DNS)' (the setting will automatically save)
You should now be able to access Credo Reference while using the VPN off campus.
Streaming Video - Troubleshooting Access Issues
Some platforms, such as Alexander Street Press, can block access to users due to VPN and browser cache issues. When accessing content from Library databases, use the link provided by the platform, rather than accessing content via a Google search.
Signing into the VPNbefore opening your browser can resolve some access issues. You may need to disconnect, close your browser, and then connect again.
Make sure browser is closed before turning on/signing into the Global Protect VPN,
Connect via VPN,
Open the browser and attempt to connect to or other video platform.
If this does not work, clear your browser cache, and then follow the above steps again. You may also want to try these steps with a different browser as well.