"Installing RefWorks Citation Manager for Word 2016," New RefWorks (2:42)
"RefWorks Add-on for Google Docs," New RefWorks (3:01)
"Capturing Research with Save to RefWorks," New RefWorks (3:14)
For RefWorks technical support, contact ExLibris/ProQuest.
Phone: 1-800-521-0600 (ProQuest)
New RefWorks has a YouTube channel with many video tutorials.