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UCM Library Annual Assessment Plan & Report 2013-2014

Goal C

The library will actively pursue innovative solutions and worthwhile collaborations that increase the usability and accessibility of information resources to support users' course work, research, and service.

Measures

Measure C1:

90% of individuals will be able to complete 100% of assigned tasks via the library's website during usability testing.  [biannual]

Measure C2:

90% of students responding to the Graduating Senior survey will indicate that they received satisfactory assistance (strongly agree or agree) from library staff when they asked for help finding information for their papers and projects.  [annual]

Measure C3:

90% of students of the on the Graduating Senior survey will indicate that they received satisfactory assistance (strongly agree or agree) from library staff when they asked for help at a library service desk. [annual] 

Measure C4:

90% of those using the DigRef service and receiving help from UC Merced staff will indicate that the quality of the library staff in answering their request was excellent or good.  [annual]

Measure C5:

Based on a random sample, 90% of DigRef transcripts analyzed will reveal that UC Merced library staff are, at a minimum, satisfactorily answering digital reference questions. [rubric analysis, biannual]

Measure C6:

90% of those who respond to a survey regarding their in-person reference experience will report that they received excellent or good assistance. [biannual]

Outcomes

Outcome C1:
Provide clear online pathways to library services and resources.

B7, C1

Outcome C2:

Deliver responsive, helpful, and satisfactory customer service to its users.
C3-C6