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UCM Library Annual Assessment Plan & Report 2013-2014

UCM Library Mission Statement

Mission Statement

In keeping with the University’s mission of teaching, research, and service, the mission of the University of California, Merced Library is to achieve excellence by meeting the diverse research, teaching, and public service needs of UC Merced researchers (students, faculty, and staff) with targeted, quality collections and relevant services which effectively and efficiently support the research life-cycle of finding, using, creating, and managing information.


Major Projects Grouped by Goal

Definition: A project is a temporary endeavor with a defined beginning and end undertaken to meet unique goals and objectives. Projects stand in contrast to operations, which are the permanent, repetitive efforts of a business or organization.

Goal A Projects - leverage physical resources

  • KL 371 Reconfiguration (completed)
  • KL 260 new computers (completed)
  • KL 280 collaborative seating (completed)
  • KL 155 replace worn furniture, refresh room (completed)
  • KL 195 remodel to increase functionality for ILL operations (completed)


  • upgrade KL275C conference room (in progress)
  • add additional baby changing stations (cancelled)
  • see uncompleted/in progress projects above
  • increase/upgrade staff spaces (KL473, KL267 completed)


  • upgrade KL473 conference room
  • upgrade KL260 instruction room

Goal B Projects - user communication & instruction

  • KL 371 Reconfiguration (completed)
  • Instruction Database (beta version, operational)
  • DigRef Analysis - Melvyl instance (in progress)
  • Built-in Assessment of Research Process tutorial (not yet started)
  • WRI 10 Project (in progress)
  • Orientation Video (completed)
  • Library Website Drupal CMS implementation
  • Communication plan targeting faculty and graduate students: implementation and assessment


  • see uncompleted/in progress projects above

Goal C Projects - collaborations to increase usability & accessibility of resources

  • CRS Mobile Version (not started)
  • Undergraduate Recommender System (being bid on)
  • SCR Database (in progress)


  • see uncompleted/in progress projects above
  • Undergraduate Publications in eScholarship (not yet started)

Goal D Projects - sustain information resources

  • OCLC WMS / WorldShare implementation (in progress)
  • Review UCM subscriptions
  • University Archives

Goal E Projects - positive work environment

  • Student Work Life Cycle (in progress)


  • Student Recognition (completed, continuing)
  • see uncompleted/in progress projects above


  • Staff satisfaction survey

Goal F Projects - digital curation and data management

  • Digital Curation mini-grants
  • Data Management online tutorials
  • UC Libraries Digital Collection implementation
  • Costume Designs by Dunya Ramicova


  • Finalize ProQuest workflow for archiving ETDs and publishing to eScholarship (in progress)
  • DMPTool configuration (in progress)

Library Operations Grouped by Goal

Definition: Operations are the permanent, repetitive efforts of a business or organization. Operations stand in contrast to projects, which is a temporary endeavor with a defined beginning and end undertaken to meet unique goals and objectives.

Goal A Operations - leverage physical resources

  • Access Services
  • Administration

Goal B Operations - user communication & instruction

  • Instruction
  • Web Site
  • Library Guides
  • Digital Signage
  • Reference Assistance inc. 24/7 Chat
  • DigRef transcript analysis
  • Orientations
  • Anti-Melt
  • iPod Touch Library Tour

Goal C Operations - collaborations to increase usability & accessibility of resources

  • Web Site
  • Catalog
  • Digitization

Goal D Operations - sustain information resources

  • Collection Development and Management
  • Technical Services
  • ILL
  • SCR

Goal E Operations - positive work environment

Goal F Operations - digital curation and data management

  • Digital Assets
  • Data management consultations, communications, workshops for faculty

Goal A: Physical Resources

The library will leverage its physical resources (space, furniture, fixtures, equipment, and IT infrastructure) to provide for the common good of the UC Merced Library user community, with a non-exclusive bias towards meeting the needs of undergraduate students.

Outcome A1:
Provide accessible, functional, comfortable, and productive spaces that support a variety of academic needs, including quiet study, group study, social interaction, and campus meetings and events.

Outcome A2:
Make decisions about library public and staff spaces based on user assessment and professional judgment of library staff to achieve the greatest efficiency.

Goal B: User Comm & Instruction

The library will sustain—in the face of a growing community of students and faculty—current quality of user communication and instruction services by optimizing our resources, collaborating with partners, leveraging technology, and diversifying our instruction models.

Outcome B1:
Support and develop scholar's ability to find, use, and manage information in support of their academic needs.

Outcome B2:
Create and target communications to specific academic audiences in order to increase their awareness of library services and resources.

Goal C: Usability & Accessibility

The library will actively pursue innovative solutions and worthwhile collaborations that increase the usability and accessibility of information resources to support users' course work, research, and service.

Outcome C1:
Provide clear online pathways to library services and resources.

Outcome C2:
Deliver responsive, helpful, and satisfactory customer service to its users.

Goal D: Info Resources

The library will sustain the current quality of library information resources in an environment of rapidly increasing numbers of users and growth of programs.

Outcome D1:
Provide information resources as appropriate in any format as appropriate with a preference for resources in electronic form.

Outcome D2:
Maintain commitment to, and investment in, non-ownership-based information-access strategies, such as:

  • Interlibrary loan
  • Supplemental course resources
  • UC systemwide strategies (e.g. UC Shared Print in Place)
  • Regional/national/international strategies (e.g. WEST, HathiTrust)
  • Transformative strategies (e.g. open-access publication)

Goal E: Work Environment

The library will maintain a positive work environment for all employees at all levels, providing regular opportunities for both individual and organizational development. 

Outcome E1:
Support effective recruitment, training, and professional development opportunities as key elements in the success of the library.

Outcomes E2:
Support effective recruitment and training of library student employees to enhance the success of the library and to foster their academic, professional, and personal growth.

Goal F: Digital Curation

The library will serve as the campus clearinghouse for digital curation to promote discoverability and access of research assets over the long-term.

Outcome F1:
Support UC Merced researchers in addressing and fulfilling the data management requirements of funders and in meeting preservation and access needs.

Outcome F2:
Foster a culture of good data management practices on campus to increase researchers’ effectiveness and to promote long-term access and discoverability of scholarly output.